Nakuru County is on the journey of digitizing and automating all essential services to improve income streams and enhance the provision of services. Governor Susan Kihika said the innovative use of ICT (Information Communication Technology) would contribute to effective management of revenue collection while at the same time sealing revenue leakages and addressing other gaps in the devolved unit.
Governor Kihika further announced that she will automate and implement the Land Information Management System (LIM) to tame fraud and forgery of documents in land transactions. She noted that digitization of financial dealings will enhance transparency and accountability and facilitate easy monitoring and correction of expenditure errors hence reducing misappropriation of funds.
“Essential services offered by the County Government including revenue collection, planning and development approvals, issuance of Single Business Permits (SBP) and trade licenses will soon be available on the e-citizen platform. This will eradicate corruption in revenue collection.”
Nakuru City Governor Susan Kihika
The Need for Automation of Services for Nakuru City
Fully automated revenue collection requires commitment to ensure all collected revenue is banked in government coffers. It removes losses, pilferage, and poor collections”, said Ms Kihika.
Her administration, she pledged, would continue facilitating Information Communication Technologies (ICT) sensitization programmes in various departments to help personnel be conversant with pertinent digitization software. The Governor pointed out that digitization and automation of services will increase efficiency as residents and entrepreneurs from Nakuru City will be able to access more services without necessarily going to government premises.
According to the County Health Services Sector Report Target- Medium Term Expenditure Framework 2022/2023 – 2024/2025, the devolved unit has fully adopted automated revenue collection technology in over 95 percent of public health facilities to enhance service delivery and accountability. The report indicates that revenue collected from public health facilities in the county in the past three years as of 2022, has steadily risen from Sh957 million to the current Sh1.08 billion.
According to the Medium Term Expenditure Framework document, the devolved unit surpassed set targets in the period under review due to the automation of revenue collection and improved service delivery. It indicates that during the Financial Year 2018/19 while the planned target for the Department of Health was Sh685 million, it netted Sh957 million, while during the Financial Year 2019/2020 revenue generated rose to Sh1.9 billion against the projected Sh1 billion.
It has also been revealed that the cashless system adopted by the health facilities has enhanced accountability in revenue collection and minimized cases of corruption by sealing revenue leakages that cost the county millions of shillings every year. During the Financial Years 2018/2019, 2019/20 and 2020/21, revenue collected amounted to Sh957,022,225, Sh1,085,902,883.65, and Sh1,194,128,375.15 respectively.
The revenue was generated from the Rift Valley Provincial General Hospital (PGH), PGH Annex wing, Bahati Hospital, Naivasha, Gilgil, Molo, Olenguruone, Elburgon, Subukia, Njoro, Langalanga, Kabazi, Keringet, and Mirugi Kariuki. Other hospitals are Bondeni maternity located within Nakuru Town East and Mogotio Hospital in Rongai.
Free Wi-fi for Nakuru
Nakuru Governor Susan Kihika also stated that she would facilitate the laying of fibre optic cables to connect the County and Sub-County Headquarters, provide free WIFI in all public spaces within the Central Business District (CBD) including markets, incubation hubs and the Nyayo Gardens Park. The Governor gave an undertaking to construct ICT hubs in each of the 11 sub counties to help train the youth on opportunities available online, which will complement the two hubs in Olenguruone and Subukia.
She added, “I also intend to establish linkages with scientific, technology, innovations and research communities for knowledge sharing, technology transfer and development of innovative local solutions using appropriate technology. We will partner with ICT stakeholders to provide the youth with training on adequate telephony and big data transmission to meet existing and projected capacities and demands.”
Ecitizen Kenya Mobile App (Services Offered)
Ecitizen ke is an android app that can be used to access the Ecitizen portal provided by the Kenyan Government. Residents in Nakuru can access the following services in the app.
| Registrar of Companies | National Transport and Safety Authority |
| Business Name Registration | Provisional Driving License |
| Business Name Search | Driving Test Booking |
| Ministry of lands | Interim Driving License |
| Official Search (Nairobi Blocks) | Driving License Renewal (1 Year) |
| Land Rent Clearance Certificate | Driving Class Endorsement |
| Application for the official copy | Duplicate Driving License |
| Department of Immigration | Driving License Information Corrections |
| Passport application for adults and children | |
| Application for Kenyan Visa |
What is the objective of the Ecitizen Kenya launched by the Kenyan government?
The E-citizen portal, was launched as a payment gateway and integrated with electronic payment platforms, including mobile telephone money payment services to assist citizens in making cashless transactions for government services.
As residents of Nakuru City brace for this advancement, it’s worth the note that Nakuru County is leveraging its City status in style and it’s just a matter of time before Nakuru City makes international headlines.
Go Nakuru City!
Don’t miss out on Nakuru’s inspiring stories! Subscribe to our newsletter for the latest updates on Nakuru City. Stay connected with Nakuru’s vibrant talent community! #Discover Nakuru
